Q.1 - I am unable to log in. What should I do?
If you are having difficulty logging in to PlushEscapes, try resetting your password and logging in again.
Q2 - How do I reset my password?
If you have forgotten your PlushEscapes password, please click on ‘Log In’ in the top right corner of the page, then select ‘Forgot Password?’.
Q3 - Do I need to bring anything with me to check in?
Please carry the following with you:
1. Your booking confirmation
2. Valid government issued photo IDs for all guests
3. The credit card used at the time of booking
The hotel is well within their right to deny check in if you are not carrying the above.
Q.4 - How do I make special requests (such as early check in, late check out or extra beds)?
On the checkout page, there is a Special Request box that allows you to enter any special requests that you may have. Please note, however, that these requests cannot be guaranteed and are subject to availability upon check-in.
Q.5 - What does it mean when I get an error message when booking?
If you receive an error message when booking, please contact [email protected] or +91-9650262765 to double-check before attempting to book again.
Q.6 - Will I receive a confirmation upon payment?
Yes, once the payment transaction is complete, you will receive an email with the booking confirmation.
Please retain a copy of this booking confirmation.
Q7 - Can I cancel a booking?
Please call on +91 9650262765 or on +91 9773548766 or write to us at [email protected]
Q8 - Can I modify my booking?
To modify your booking, please contact us at [email protected]. Modifications are subject to hotel policies and availability.
Q9 - Customer Support
If you need any additional help, please email us at [email protected] or call us on +91-9650262765